your direct supply partner for automatic doors

Technical Support and Advice for Automatic Doors

Speak to our Technical Managers

Record Direct provides technical support for all our products, our Technical Managers Dave and Darren are on hand to provide you with expert advice should you have any technical issues.

Whether you have an error code appearing, your door isn't running or you have any questions don't hesistate to call.

How can we help?

Techie Top Tips for Automatic Doors

For instant advice, information and tips on where and how to use our products, take a look at our Techie Top Tips page

Our Techie Top Tips page offers a range of videos and advice on all sorts of queries including

  • Functions of the BDE-D Electronic Controller
  • Disabling the radar on a RIC290
  • RC Swing DIP Switch Settings

Any many more...

Technical Training Videos for Automatic Doors

Record Direct also has a range of technical videos about our automatic doors offering more in-depth information.

However, in order to view these videos you must be a customer of Record Direct and be signed into your website account.  To sign in click on the padlock at the top of the page or to create a new account click here.

If you would like to become a Record Direct customer please contact your Regional Supply Only Manager using our contact page


At Record our technical managers, Dave and Darren, are on hand to give you technical advice and support on all our products.  If you have any queries or issues please call 0330 912 2410 or email technical@recorduk.co.uk.