Commercial Training for Office Staff
One of our customer service commitments at Record Direct is to offer market leading FREE training to help enhance knowledge in automatic doors. This is designed for office staff including sales, service, estimating and project managers who may require an introduction to automatic doors in general and Record’s equipment specifically.
The training will take place in two, 2 hour sessions with the 1st course focusing on the DFA127 swing door operator and the 2nd aspects of Sliding and Folding doors as well as other basic automatic door information.
Our free training covers the following topics:
- Introduction to automatic swing doors
- DFA 127 Swing Door Operators
- STA 20 Sliding Door Operators
- FTA 20 Folding Door Operators
- Accessories
- Activation
- Safety
- BDE-D
- Maintenance
- Overview of BS EN16005
- Dealing with an enquiry
- Sales questioning and establishing requirements
- Why do people buy automatic doors?
- Site surveys
Interested in booking training for yourself or someone in your company?
Don't just take our word for it! See some of our positive feedback:
"Following your training with our office staff member’s their confidence has grown. It has enabled them to interpret engineers parts request which in turn is ensuring a faster turnaround for our customers and saving costs to the department. Instead of having 2 people looking at the parts requests the staff are confident they are quoting the correct parts.“
Kelly Coward – Facilities Management Co‑ordinator – Altegra
"I’ve attended both the DFA127, STA20 and FTA basic training by Kevin McCann and I can say both courses have helped me massively in training to become an Estimator in the Automatic Door Industry. Kevin has great knowledge in both the DFA127 and STA20, explaining how each operator works through visuals and his own experience. The STA20 training has made everything so much clearer with understanding the difference between a pocket screen, the RIC290 and AIS290. I would highly recommend both these training courses to anyone with or without experience, and I can’t wait to see any future training courses presented by Kevin."
Hannah Nuttall - Estimator - ADC Door Company
"The training session run by Kevin was a great intro into the world of automatic door operators for our sales and estimation team. It covered all the necessary features of the products and their components that are available and also what factors need to be considered when discussing a project with the client."
Dan Buckham - Head of Technical Support - Safetell
